Terms and Conditions

CONTRACT

These terms and conditions of business constitute a contract of agreement between Consent Cleaning, their customers & clients. By engaging cleaning services with Consent Cleaning, customers and clients are agreeing to the following Terms & Conditions.

SERVICE

Consent Cleaning agrees to obtain from cleaners: proof of address, proof of identity, police check or equivalent and all relevant vetting documentations before engaging employment with them. Vetting Documents will not be available if requested (due to privacy laws).

In the event of the regular cleaner’s inability to clean, due to sickness or other reasons, Consent Cleaning will endeavor to provide a suitable replacement cleaner or reschedule.

All estimates are given in 'man' hours. For example: 1 cleaner completing a 4-hour clean in 4 hours, is equal to 2 cleaners completing a 4 hour clean in 2 hours each.

SATISFACTION GUARANTEE

If for any reason the client is unhappy with the quality of work provided by the cleaner the client must report this to Consent Cleaning within 12 hours. Once reported to Consent Cleaning, Consent Cleaning will assess the quality of work and what was requested prior to the clean. If Consent Cleaning decides the quality of the cleaners’ work is not up to expectations, Consent Cleaning agrees to either have a cleaner return to complete the clean to expectations or adjust the client’s invoice accordingly.

LATE FEES

Payment terms are strictly 7 days from invoice date.  A late payment fee and/or interest at 10% pa may be applied to any late payments.  Any expenses, costs or disbursements incurred in the recovery of outstanding monies, including debt collection agency fees, administration fees, interest, solicitor's fees, or court costs are borne by the customer.

CANCELLATION

A minimum of 2 hours’ notice must be given to Consent Cleaning prior to a client cancelling a scheduled service. Failure to give sufficient notice will result in a cancellation fee equivalent to 1 hour of the agreed service fee.

Seven days’ notice must be given to Consent Cleaning before the client can cancel an ongoing service. Failure to give sufficient notice will result in the charge of 50% of the agreed service fee for all booked cleans within the next 7 days. Payment to be made to Consent Cleaning.

EXEMPTIONS

To avoid cancellation fees, clients must contact Consent Cleaning and request to reschedule as early as possible.

If Consent Cleaning can offer a suitable time within 7 days of the booking, and the client agrees to the new rescheduled time, a cancellation fee will not apply.

If Consent Cleaning is unable to offer an alternative time within 7 days, a cancellation fee will not apply.

Cancellation fee may be waived at Consent Cleaning’s discretion.

INSURANCE

Consent Cleaning’s staff are fully covered with public liability & employer’s liability insurance.

Damages and Wear-and-Tear Clause

Wear and Tear Definition: "Wear and tear" refers to the natural and gradual deterioration of goods or property due to normal usage over time.

This includes, but is not limited to, minor scuff marks, fading, slight discoloration, minor fabric fraying, and other imperfections that occur naturally through regular use.

These conditions do not indicate any fault or negligence on the part of the company and are not classified as damage.

Company Responsibility: The company is not responsible for any repairs, replacements, or maintenance related to wear and tear.

Any wear and tear that occurs because of normal usage will not be repaired, replaced, or compensated by the company.

Damages: In contrast to wear and tear, "damage" refers to any physical harm, breakage, or deterioration of goods or property that results from misuse, accidents, or failure to follow the provided care instructions. If special care is required by the client but instructions not provided, the client will be considered at fault of any damages.

Notification of Wear and Tear: If the client identifies any wear and tear, it is important to notify the company for documentation purposes and to adjust if necessary. However, please be aware that wear and tear will not be eligible for repairs under the terms of the agreement.

Exclusion from Liability: The company shall not be liable for any costs or damages arising from normal wear and tear. It is the client’s responsibility to regularly inspect the condition of the goods or property and take appropriate action to prevent excessive wear or damage.

SUPPLIMENTARY TERMS

The client is responsible for ensuring the cleaner has access to the client’s property on the day of cleaning. The client is also responsible for providing a key to the cleaner if the client will not be at home. If no access is granted, and no notice given, a lock-out fee equivalent to 1 hour of the agreed service fee will be charged to the client.

The cleaner is not permitted to carry out any specialised cleaning, of any antique, valuable or delicate items.

The client must ensure that the property is a safe working environment for the cleaners & must report any possible hazard to the cleaners upon arrival.

The client is fully responsible for their pets or their actions.

In the event of any safety or wellbeing concerns, cleaners may decide to leave the property for their safety, which will result in the client being charged for the hours of work completed.

Cleaners are prohibited from using a ladder or climbing in the client’s home to reach above a reasonable height. (Reasonable height decided by the cleaner considering their safety and the safety of others).

Cleaners are permitted where necessary to take photos of hazards or damage in a home before commencing work.

Cleaners are not responsible for cleaning up blood, urine, vomit, or feces in a client’s home.

In the event of cleaners losing client’s keys, cleaner is fully responsible for replacement cost of key only.

a) If key is left on client’s property (Eg: In letter box, Under Bin, under pot plants, Key Lock boxes, etc) Consent Cleaning will not be responsible if key goes missing.

Cleaners will only undertake work for hours arranged in advance unless otherwise instructed by Consent Cleaning.

What You Need to Know

Many of Consent Cleaning’s customers are either at work or busy with other plans when we clean, so it's quite common for them to provide us with their garage code or spare key. But if you don't feel comfortable leaving us a key or door code, please make sure someone is home during the scheduled cleaning time.

We only hire caring workers who have the right to work in Australia. All are subjected to a stringent comprehensive background check and referrals. Once completed, they are then trained extensively in Consent Cleaning’s method of cleaning.

We operate Mondays through Fridays, 6:00am to 6:00pm. Along with a smile and an attitude that earns your respect, we arrive with our own cleaning supplies and equipment, so you don't have to worry or stress if your vacuum cleaner doesn't work or if you run out of cleaning products. However, we do ask that if you have any preferences on cleaning products or equipment that you ensure to provide them.

Of course, not all homes are lived in the same way and cleaning thoroughly sometimes means staying a little longer than usual at a home to give it some extra attention. Our teams spend the time needed to get the best possible result.

If something is damaged during cleaning, we will make every effort to repair or replace the damaged item.

CANCELLATION POLICY

If something comes up that causes a conflict in your cleaning schedule, just call or text Cleaning, on 0408 036 113. We appreciate a minimum of 2 business days’ notice but understand that some situations are just unavoidable. When shorter notice is given, however, we may charge a small fee as we are obligated to pay our employees by the Australian Cleaning award. Terms & Conditions of service available upon request.

Preparing For Your Clean

To prepare for your Consent Cleaning service, it is helpful, but not necessary to:

·        Clear clutter so we can effectively clean all surfaces (i.e. dirty dishes, toys, clothes etc.)

·         Ensure all dirty clothes are put in the laundry, preferably in a basket.

·     Find a good spot for your pets so they are comfortable and feel safe while we clean.

·     Please leave out clean linens if we will be changing your beds.

·     Please ensure all blood, urine, vomit, and feces are cleaned prior to our arrival.

·        Please ensure children and adults in the home are aware the cleaner is there to work and is not to be distracted.

SATISFACTION GUARANTEE

Consent Cleaning values their clients and are here to support them and make their lives a little easier by taking care of their cleaning needs. Know that if for any reason we don’t meet your expectations, we will come back and fulfill our guarantee on our work. Just notify us within 12 hours about any issue at all, including any oversight or misunderstanding regarding the agreed specification of your cleaning plan.